WTI's managed IT Diamond solutions provide:
· WTI Diamond Solution, our flagship offering, keeps the SMB’s IT infrastructure (Servers, Workstations, Voice & Data connections, etc.) performing optimally, minimizing the impact of unscheduled maintenance. WTI will manage anything with an IP address. WTI Diamond solution is a customizable solution that can easily be tailored to the requirements of individual businesses.
The major elements of WTI’s Solution are:
•Central Monitoring Software: Installed on each device on your SMB’s network, monitoring agents “alert” qualified domain engineers whenever an “out-of-tolerance” condition is observed.
· • Network Operations Center (NOC): Is available 24/7 to remotely remediate issues and respond to alerts. NOC engineers also perform a comprehensive preventative maintenance schedule, and apply all appropriate “white-listed” software updates. They maintain a detailed log to better diagnose and correct problems in the context of a company’s complete IT history. Trouble shoot your communication issues and monitoring your network for VoIP traffic.
· • Help Desk for IT and Communications: A fully staffed US-based help desk responds to a wide range of end user issues and questions. From helping get a new printer set up, to helping a novice spreadsheet or MS-PowerPoint user solve a problem. This phone resource is responsive and really service-oriented.
· • On-Site Support: The above three elements of WTI’s solution dramatically reduces the need for on-site support– but when the problem demands an on-site technician, a local tech is dispatched. Once on site, the local tech is backed up by both the NOC and help desk staff.
· • Regular On-Site Business Meetings: WTI learns the needs of each business in order to provide ongoing consulting and technology advice. These regular on site meetings provide each business with a report of everything WTI Diamond solution takes care of behind the scenes. And WTI’s white glove service would let us serve as your V-CTO (Virtual- Chief Technology Officer).
Contact WTI Communications today to find out how our Diamond solutions can work for you.
