The Benefits of Proactive IT
The IT managed services philosophy holds that prevention is preferable to reaction; that a predictable monthly IT budget is preferable to occasional large IT expenses; and that the sign of a truly well-functioning IT system is when users don't even notice it's working. WTI's Diamond solution embodies this philosophy by actively predicting potential issues, detecting and resolving them before they turn into "FIRE FIGHTING" emergencies, and inoculating against future incidents. It delivers the lowest cost resource efficiently, assigning remote technicians and engineers first to basic demands, and quickly escalates more complicated issues to the most skilled resources. Because numerous IT network support personnel are always available (the NOC, Help Desk, and individual technicians), multiple issues can be resolved simultaneously. This results in a faster time to resolution and greater end-user productivity. Think of us your smoke alarms not the fire fighters called in to fight your IT fires. We are very responsive but would rather be proactive than reactive. As owners and managers of SMBs face increasingly challenging market conditions, the task to find Business IT network solutions that require a minimum investment in time, expertise, and budget will only grow more urgent. And as more businesses find ways to use technology to gain a competitive advantage, it will only be more necessary to adopt sensible long-term IT strategies that treat technology as an asset rather than an adversary.
Managed services offer small businesses a way through this thicket of pressing issues, and helps them to emerge stronger, more competitive, and more efficient. The Managed IT Services Opportunity very few managed services providers can meet both the budgetary and service level requirements of small businesses. The consulting arms of major technology companies need higher-dollar clients and cannot efficiently target companies with 5-550 employees. Meanwhile, individual technology consultants lack formalized vendor relationships, the technological infrastructure necessary to offer round-the-clock support, or a way to efficiently bundle services into a comprehensive offering. As a result, those managed services providers who can offer a compelling product to small businesses have a rare opportunity to reach a large (and potentially very loyal) market segment that has until now been virtually neglected. WTI Solutions, as a nationwide technology, has developed a mature suite of products tailored to the needs of small businesses. WTI has an established communications, VoIP and managed Business IT network support infrastructure and vendor relationships that meet the growing demands of SMBs. As SMBs continue to face the challenges of competition, technical complexity, and the need to do more with less, the demand for managed services will only grow. The opportunity to sell managed services is now. Technology continues to evolve and the demands will change quickly. It is the right time to sell managed Business IT network support, business T1 lines and VoIP business telephone systems to the growing base of small businesses with 5 to 759 employees.
High-quality technology is crucial for your growing business – but the ongoing costs of new components and IT support can be challenging for small and medium-sized businesses (SMBs) to manage. Our company is a Southern California based managed service provider that offers a better solution: A managed IT services program, providing you with experienced, qualified specialists to handle your IT hardware and software needs, from servers and networks to your desktops and laptops.
