IT Advisory Group
The Benefits of Proactive IT and the IT managed services philosophy holds that prevention is preferable to reaction; that a predictable monthly IT budget is preferable to occasional large IT expenses; and that the sign of a truly well-functioning IT system is when users don't even notice it's working. We partner with our clients to create a strategic communications, IT, and VoIP plan so we develop the right foundation for the future. Through our audit program, we analyze and assess the current communication needs from VoIP business phone service, ISP, and Business IT network support.
WTI has several Business IT network support options:
- WTI's Diamond: 24x7 managed IT solutions: Full proactive monitoring & maintenance- 24x7 IT (no surprise invoices, only 1 provider needed with only 1 bill)
- WTI's Platinum: Proactive monitoring & maintenance with some onsite hours included.
- WTI Gold IT: end point security: Secure backups, A/V, malware and basic monitoring software in the cloud.
- WTI Cloud Hosting: Reliable e-mail, Spam filtering w/ e-mail backup, & web site management options
- Managed Unified Communications (UC): Managing your Business VoIP phone systems and multiple communication end points. To manage anything with an IP address.
WTI Diamond Solution, our flagship offering, keeps the SMB's IT infrastructure (Servers, Workstations, Voice & Data connections, etc.) performing optimally, minimizing the impact of unscheduled maintenance. As a premium business internet services provider, WTI will manage anything with an IP address. WTI Diamond solution is a customizable solution that can easily be tailored to the requirements of individual businesses.
The major elements of WTI's Solution are:
- Central Monitoring Software:
Installed on each device on your SMB's network, monitoring agents "alert" qualified domain engineers whenever an "out-of-tolerance" condition is observed. - Network Operations Center (NOC).
Is available 24/7 to remotely remediate issues and respond to alerts. NOC engineers also perform a comprehensive preventative maintenance schedule, and apply all appropriate "white-listed" software updates. They maintain a detailed log to better diagnose and correct problems in the context of a company's complete IT history. Trouble shoot your communication issues and monitoring your network for VoIP traffic. - Help Desk for IT and Communications:
A fully staffed US-based help desk responds to a wide range of end user issues and questions. From helping get a new printer set up, to helping a novice spreadsheet or MS-PowerPoint user solve a problem. This phone resource is responsive and really service-oriented. - On-Site Support:
The above three elements of WTI's solution dramatically reduces the need for on-site support– but when the problem demands an on-site technician, a local tech is dispatched. Once on site, the local tech is backed up by both the NOC and help desk staff. - Regular On-Site Business Meetings:
WTI learns the needs of each business in order to provide ongoing consulting and technology advice. These regular on site meetings provide each business with a report of everything WTI Diamond solution takes care of behind the scenes. And WTI's white glove service would let us serve as your V-CTO (Virtual- Chief Technology Officer).
Contact WTI Communications today to find out more
